Our pieces are considered hypoallergenic, however, they may contain trace amounts of Nickel. Customers must use their own discretion when purchasing our pieces as LOVE BRUNA is not liable for any irritation/infection that may occur. That said, we’ve had tons of feedback from customers with nickel allergies who’ve worn our jewellery without any issues.

All of our pieces are made with Stainless Steel, waterproof, tarnish free, durable, eco friendly and recyclable material. 

We know how excited you are to receive your order, so that's why we work hard to have it processed within 1-3 business days. We ship Monday through Friday, excluding weekends and holidays. Shipping estimates at checkout do NOT include processing times.

Please note that during sales, special promotions or large influx of orders, it may take up to 2 weeks for order to process. This estimate is not inclusive of shipping times.

You will receive an email notifying you as soon as your order has been processed.

If your order has not yet been processed, we may be able to modify your order. Please contact us for order modifications.

All of our custom designs are final sales and cannot be returned or exchanged.

As a general guideline, please allow approximately 3 weeks from the date your order is placed for delivery. Once your order ships, you will receive your tracking information.

To keep your jewellery looking its best, we recommend avoiding exposure to harsh chemicals, perfumes, and lotions. When not wearing your jewellery, store it in a soft pouch or jewellery box to prevent scratching and tangling. Regularly clean your jewellery with a soft cloth to maintain its shine.

Yes, we are committed to ethical practices. We source our materials from reputable suppliers who adhere to responsible and sustainable standards. Our gemstones and metals are traceable, ensuring they meet high ethical and environmental standards.

Absolutely! We offer customisation services, allowing you to create a unique piece that reflects your style and preferences. Our expert designers will work closely with you to bring your vision to life, ensuring that your gift holds sentimental value.

No, unfortunately we don't currently offer any resizing or repair services.

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, you may return it within 30 days of purchase for a full refund or exchange. Custom orders are non refundable.Please refer to our Returns and Exchanges policy on our website for more details.