LOVE BRUNA

Effective date: 16th Feb 2026

LOVE BRUNA (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase from us or contact us.

By using our website and services, you agree to the terms of this Privacy Policy.

1. Who we are

LOVE BRUNA is the data controller responsible for your personal data.

If you have any questions about this Privacy Policy or how we handle your information, you can contact us at:

Email: sales@lovebruna.com

2. What information we collect

We may collect the following types of personal information:

Information you provide to us

• Your name
  
• Email address
  
• Phone number (if provided)
  
• Billing and delivery address
  
• Payment information (processed securely through third-party payment providers, we do not store full card details)
  
• Order details and purchase history
  
• Any messages you send us through contact forms, email or social media
  

Information collected automatically

When you use our website, we may automatically collect:

• IP address
  
• Browser type and device information
  
• Pages you view and how you navigate the site
  
• Time spent on pages
  
• Referring website links
  
• Cookies and similar tracking technologies
  

3. How we use your information

We use your personal data to:

• Process and fulfil your orders
  
• Provide customer support
  
• Communicate with you about your order and delivery
  
• Improve our website, products and customer experience
  
• Prevent fraud and protect our business
  
• Send marketing emails (only if you have opted in)
  
• Comply with legal obligations
  

4. Legal basis for processing (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data under the following lawful bases:

• Contract: to fulfil your order and provide services
  
• Legal obligation: to comply with tax and consumer laws
  
• Legitimate interests: to improve our business, prevent fraud and provide good customer service
  
• Consent: for marketing communications where required
  

5. Marketing

If you choose to opt in, we may send you marketing emails about LOVE BRUNA products, offers and updates.

You can unsubscribe at any time by:

• Clicking the “unsubscribe” link in any marketing email, or
  
• Contacting us at [Insert Email]
  

We will never sell your personal information to third parties for marketing.

6. Sharing your information

We may share your personal data with trusted third parties where necessary to run our business, including:

• Payment processors (e.g., Stripe, PayPal, Klarna)
  
• Delivery and shipping providers
  
• Website hosting providers
  
• Email marketing providers (e.g., Mailchimp, Klaviyo)
  
• Analytics providers (e.g., Google Analytics)
  
• Professional advisors (e.g., accountants, legal advisors)
  
• Law enforcement or regulators if legally required
  

These third parties only receive the information needed to perform their services and are required to protect your data.

7. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our site.

Cookies may be used for:

• Essential website functionality
  
• Remembering preferences
  
• Analytics and performance
  
• Marketing and advertising (if applicable)
  

You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of the website.

For more details, you may wish to include a separate Cookie Policy.

8. Payment information

All payments are processed securely through third-party payment providers.

LOVE BRUNA does not store full payment card details. Payment providers handle your payment information according to their own privacy and security policies.

9. How we store and protect your information

We take appropriate technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure or alteration.

Your personal information is stored securely and only accessed by those who need it to provide our services.

10. How long we keep your information

We keep your personal information only for as long as necessary for the purposes set out in this policy, including:

• Fulfilling orders
  
• Providing customer support
  
• Meeting legal, tax and accounting obligations
  

For example, we may retain order records for several years to comply with legal requirements.

11. Your rights

Under UK GDPR, you have the right to:

• Access the personal information we hold about you
  
• Request correction of inaccurate data
  
• Request deletion of your personal data
  
• Object to processing in certain circumstances
  
• Request restriction of processing
  
• Request data portability
  
• Withdraw consent at any time (where processing is based on consent)
  

To exercise your rights, please contact us at: [Insert Email]

12. International data transfers

Some of the third-party services we use may process data outside the UK.

Where this happens, we ensure appropriate safeguards are in place, such as:

• UK International Data Transfer Agreement (IDTA)
  
• Adequacy regulations
  
• Standard Contractual Clauses (where applicable)
  

13. Children’s privacy

LOVE BRUNA does not knowingly collect personal information from children under the age of 13.

If you believe a child has provided us with personal data, please contact us and we will delete it.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements or how we process personal data.

The latest version will always be available on our website with the updated effective date.